Residential Downloads

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Expandable VoIP Phone Systems

Broadband Phone Adapters

Softalk™

Videophones

Expandable VoIP Phone Systems

On this section: UIP16xP | UIP1868P

UIP16xP Residential only

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Installation Instructions

Caution: Use this firmware only with UIP16xP adapters.

To Automatically upgrade your UIP16xP:

Follow these steps

Download this program by clicking the button above.
Disable Norton Internet Security, Zone Alarm or similar firewall programs before upgrading.*
Connect a computer directly to the LAN port of your UIP16xP.
Run the program and click the "Auto-Detect UIP16xP (s)" button.
Once your UIP16xP is found, select it in the application window. It should be labeled "UIP16xP version 1.0 US."
Click "Upgrade UIP16xP."
Wait a few minutes for the process to complete.
When the UIP16xP is upgraded, a green light under "MAC Address" indicates you are up-to-date.

Latest upgrade
Upgrade Notes

- Latest firmware available

UIP1868P Residential only

Download Firmware Now

Installation Instructions

To Automatically upgrade your UIP1868P:

Follow these steps

Download this program by clicking the button above.
Disable "Norton Internet Security," "Zone Alarm" or similar firewall programs before upgrading.
Connect a computer directly to the LAN port of your UIP1868P.
Run the program and click the "Auto-Detect UIP1868P(s)" button.
Once your UIP1868P is found, select it in the application window. It should be labeled "UIP1868P version 1.0 US."
Click "Upgrade UIP1868P."
Wait a few minutes for the process to complete.
When the UIP1868P is upgraded, a green light under "MAC Address" indicates you are up-to-date.

Latest upgrade 10/07/2005
Upgrade Notes

- UIP1868P version 14.10 Firmware Upgrade for Packet8 Residential
- Added supports for firmware image download continuation.
- Improve parsing of HTTP header during firmware image downloads.
- Allow WAN remote management (Http/web configuration interface) by default. Add web page option to enable/disable WAN remote management.
- Enhanced 911 (E911) service
- 7-digit dialing
- Follow me, Find me - a combined hunting and multi-ringing feature that allows you to enter up to five sets of phone numbers to ring in sequence.
- Voicemail with email notification
- Configurable Call waiting
- Simultaneous Ring
- Fixed several issues related to Caller-ID name and number display on UIP1868P.
- Play call waiting tone only once again 10 seconds after the initial tone was played.

Broadband Phone Adapters

On this section:
BPG510 | BPA410 - Residential | DTA310 - Residential

BPG510 Residential Services and Business2000

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Installation Instructions

The BPG510 Upgrade Assistant is a program that runs in Microsoft Windows and will auto-detect and upgrade your BPG-510.

To Automatically upgrade your BPG510

Follow these steps

Download the program by clicking the button above.
Disable Norton Internet Security, Zone Alarm or similar firewall programs before upgrading.
Connect a computer directly to the LAN port of your BPG510.
Run the program and click the "Auto-Detect BPG510(s)" button.
Once your BPG-510 is found, select it in the application window. It should be labeled "BPG-510 version 1.0 US."
Click "Upgrade BPG-510."
Wait a few minutes for the process to complete.
When the BPG-510 is upgraded, a green light under "MAC Address" indicates you are up-to-date.

Latest upgrade 03/08/07
Upgrade Notes

- Firmware upgrade available
Caution: Use this firmware only with BPG510 adapters.
- Addresses T.38 fax-relay improvements

BPA410 Residential Services and Business2000

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Installation Instructions

To Automatically upgrade your BPA410

Follow these steps

Download this program by clicking the button above.
Disable Norton Internet Security, Zone Alarm or similar firewall programs before upgrading.
Run the program and click the "Auto-Detect DTA(s)" button.
Once your device is found, select it in the application window. It should be labeled "DTA version 1.0 US."
Click "Upgrade DTA."
Wait a few minutes for the process to complete.
When the device is upgraded, a green light under "MAC Address" indicates you are up-to-date.

Latest upgrade 10/07/05
Upgrade Notes

- DTA-310 and BPA-410 14.10 Firmware Upgrade (includes roaming E911 capability)
- Improved reliability of endpoint configuration/provisioning.
- Fixed a potential problem that causes the unit to reboot during startup.

DTA310 Residential Services and Business2000

Download Firmware Now

Installation Instructions

To Automatically upgrade your DTA310

Follow these steps

Download this program by clicking the button above.
Disable Norton Internet Security, Zone Alarm or similar firewall programs before upgrading.
Run the program and click the "Auto-Detect DTA(s)" button.
Once your device is found, select it in the application window. It should be labeled "DTA version 1.0 US."
Click "Upgrade DTA."
Wait a few minutes for the process to complete.
When the device is upgraded, a green light under "MAC Address" indicates you are up-to-date.

Latest upgrade 03/08/07
Upgrade Notes

- DTA-310 and BPA-410 14.20 Firmware Upgrade (includes roaming E911 capability)
- Improved reliability of endpoint configuration/provisioning.
- Fixed a potential problem that causes the unit to reboot during startup.
- Addresses T.38 fax-relay improvements

Previous Upgrade
10/07/2005 - DTA-310 and BPA410 14.10 Firmware Upgrade
(includes roaming E911 capability)
- Improved reliability of endpoint configuration/provisioning.
- Fixed a potential problem that causes the unit to reboot during startup.
Download Firmware

Softalk™

On this section: Softalk

Softalk Residential Services Only

Download Latest Softalk Client Now

Installation Instructions

To Automatically upgrade your Softalk

Follow these steps

Go to "Start" then "Programs" on your computer where Softalk program is loaded.
Select "Packet8 Softalk" and choose "Uninstall Packet8 Softalk".
Download the Softalk program file (right-click and save or in a browser, just click on the button above.)
After you download the Softalk program, click on it and open the file. A set up Wizard will pop up and provide simple instructions.
Follow the instructions until you get to the "Finish" button.

Latest upgrade 09/12/2006
Upgrade Notes

- Softalk version 1.5
- Enhanced voice quality (AEC, AGC, and VAD upgrade)
- Added H.264 video codec for voice and video conferencing
- Enhanced contacts manager with Microsoft® Outlook® support and importing/exporting capabilities.

Videophones

On this section: DV326 | Tango

DV326 Residential Services Only

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Installation Instructions

To Automatically upgrade your DV326

Follow these steps

Go to your Packet8 (DV326) VideoPhone.
Press the 'Menu' button to bring up the "System Menu."
Use the down arrow button to highlight "Configuration."
Press the 'Menu' button to bring up the "Configuration" menu.
Use the down arrow to highlight "System Maintenance."
Press the 'Menu' button to bring up the "System Maintenance" menu.
Use the down arrow to highlight "Upgrade Firmware."
Press Menu button to bring up the "Upgrade Firmware?" menu.
Select "Yes" by pressing "Menu" button to initiate firmware upgrade.
A "Firmware Upgrade Progress" screen will appear and display a white bar moving across the screen beneath "Application Firmware" and "Video Firmware" as each firmware is uploaded to your VideoPhone.
Wait for few minutes until the procedure is completed.
When the procedure is completed, the VideoPhone should automatically reboot itself. If for some reason it does not, simply manually reboot it by turning the unit off and then back on.

Latest upgrade 10/07/2005
Upgrade Notes

- DV326 version 14.21 Firmware Upgrade for the Packet8 Videophone
- Enhanced 911 (E911) service
- 7-digit dialing
- Follow me, Find me - a combined hunting and multi-ringing feature that allows you to enter up to five sets of phone numbers to ring in sequence.
- Voicemail with email notification
- Configurable Call waiting
- Improved reliability of endpoint configuration/provisioning.
- Fixed a potential problem that causes the unit to reboot during startup.
- Disable network congestion detection algorithm that was causing the video stream to be prematurely dropped during a call.

Tango Residential Services Only

Installation Instructions

To Automatically upgrade your Tango

Follow these steps

Go to your Packet8 Tango (VTA464).
Press the 'Menu' button to bring up the "Phonebook, Call Logs, Setup and Status” menu.
Press the “Status” menu. (The round button below the “Status” menu).
Press the “Admin” menu' to bring up the "Administration" menu.
Use the down arrow button to highlight "Upgrade Firmware."
Press the 'Select' button, it will bring up the pop up message "Are you sure you want to initiate an automatic firmware upgrade?"
Select "Yes" by pressing "right arrow" next to "Menu" button to initiate firmware upgrade.
Wait for few minutes until the procedure is completed.
When the procedure is completed, the Tango VTA464 should automatically reboot itself. If for some reason it does not, simply manually reboot it by turning the unit off and then back on.

Latest upgrade 10/22/2007
Upgrade Notes

- Tango VTA464 15.19 Firmware Upgrade for Packet8 Residential Service
- Added digital photo frame function
- Ability to upload Microsoft Outlook contacts file (.csv format) into the Tango phonebook
- Option to display phone numbers as formatted (e.g. 1-555-123-4567) in the Tango user interface
- Fixed DST problem due to new transition dates for Daylight Savings Time
- Fixed auto-answer problem when receiving audio only call and auto-answer is set to immediate.
- Improved quality of audio when using G.729 codec
- Fixed bug that may occur at the end of an user upload of firmware files causing firmware upgrade status page to not appear on user's browser
- Display feedback of Surveillance mode video access password failure if user enters the incorrect video access password.
- Fixes to the "WAN cable disconnected" message
- o This message is now displayed if the Tango is booted without the WAN Ethernet cable connected.
- o This message now appears if the WAN Ethernet cable is disconnected during a call.
- Various improvements and fixes to the H.264 video codec
- In-Call menu "Display Bitrates" setting is not saved correctly.
- "Hide Main Menu" setting "Never" is now saved correctly.
- Various improvements/fixes to the Tango User Interface and menu navigation.
- Various fixes to the input "keypad" when entering numbers and strings via the Tango User Interface.

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